Service Manager

2M Employment Solutions Ltd
Islington, London, England
£30603.00 per annum
13 Jul 2017
10 Aug 2017
2M Employment Solutions
Contract Type
Full Time

Service Manager - Islington Medium & Low Learning Disability SLS Services
Full-time (permanent) - 38 hours per week
£30,603.00 per annum
Location: Islington, London
Job Ref: SM-Islington

We are recruiting for an enthusiastic and committed Service Manager to lead and motivate our service teams to provide meaningful support that will make a real difference to the people living in our Islington Medium & Low Learning Disability Supported Living Services.

The Service Manager position involves managing 3 schemes that provide 24 hour Supported living for people with learning disabilities this would be for up to 21 customers across Crayford & Camden Road services.

The post holder would also manager a small Outreach Service for 18 customers as part of the Islington Low learning disability services where customers are supported within their own self-contained flats.

The services support a range of customers some with moderate learning disabilities with some also being diagnosed with autism, mental health needs as well as physical disabilities as well as those who are more independent within the outreach services.

About the role

* You will work within the values and spirit of the organization to engage, enable and empower customers to achieve their goals and ambitions where they are able within a person centred approach.

* You will develop and motivate deputy managers and support workers to be positive and enthusiastic about their work and to deliver high quality and personalised support.

* You will work with the deputy managers to develop systems to enable support hours to be used creatively and flexibly to meet the needs of the people we support.

* You will lead teams to develop support plans and risk assessments that reflect people's needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.

* You will deliver a service that meets and aims to exceed the expectations of the people we support, their funders, the local authority and CQC standards of care.

About the organization

For 40 years, the organization has been providing high-quality support and care services to vulnerable people in London. Set up by parents of disabled children looking for alternatives to institutional care provision, Our aim is to support customers to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. Supporting the people we are supporting to make positive choices and take advantage of good opportunities.

About You

You will share our values and passion to engage, enable and empower vulnerable adults to lead the lives they want. Using your experience of working in a similar setting you will have developed the skills you need to engage and motivate service teams to provide creative and flexible services that make a positive difference to people's lives.

As the Service Manager you will be responsible for ensuring the delivery of a high quality support service for adults with a range of needs, through making sure the service adheres to all the relevant legislative and performance standards, contract compliance. You will be an excellent communicator liaising effectively with key stakeholders including statutory multi-disciplinary and health professionals, family carers and customers. You will be able to easily interpret and apply policy into practice, including principles and practices of safeguarding adults at risk, budget management, health and safety, mental capacity act and upholding the rights of customers to be involved at all levels of decision making as well as achieving good outcomes for customers.

You may be required to work some evenings, weekends and bank holidays. You may also be asked to do an occasional sleep-in and will provide regular out of hours on-call support for which additional payment will be made.


The organization has a comprehensive selection of benefits including:

* 25 days holiday plus bank holidays
* An occupational sick pay scheme
* Access to Employee Assistance Scheme
* Scheme that enables you to purchase additional annual leave
* A scheme that entitled you to tax breaks on childcare costs

To Apply, if you think you have the necessary skills and the right attitude for the role please submit an application form. Detailing how you meet the requirements of the post by referring to the Job description and assessing yourself against the person specification criteria. You will need to give real examples from your previous experience.

Applications should be submitted Please ensure you reference the role you are applying for.

For more details about the Service Manager vacancy and about the organization, please visit our website:

The closing date for applications is Monday 31st July 2017 at 12 noon.

Shortlisted candidates will be invited to attend interview on Monday 7th August 2017.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised by Outward
We are committed to equal opportunities and welcome applications from all sections of the community.

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