Senior Support Engineer
At ARC Systems, we've over two decades of experience to our name. So our customers, typically SMEs representing all business sectors and with between five and 300 users, know they're in good hands. Every business has unique expectations from its IT systems; so we personalise our Support Plans to match their requirements exactly, be it first, second, or third line, remote or on-site support. And the real key to our success is our people. Our team always delivers on technical proficiency, customer care and dedication.
As a Senior Engineer your prime responsibility will be to provide 3rd line technical support, professionally and efficiently, maintaining a high level of customer service. You'll take ownership of user problems, perform technical diagnoses and fix the issue either remotely or on-site. You'll also be expected to be involved in ongoing projects and upgrades.
You'll already have a proven IT track record where you've developed strong knowledge of Microsoft-based operating systems, with emphasis on Windows 7, 8 & 10 and MS Server 2008/2012/2016. With a good understanding of PC hardware, software set-up, configuration and networking skills, you'll be an experienced Microsoft trouble-shooter, comfortable with remote access tools such as RDP and/or TeamViewer. Amongst your other attributes, as Senior Engineer you'll also bring:
• Microsoft Accreditations.
• Knowledge of Active Directory (AD), DNS and DHCP.
• Virtualisation Technologies (Hyper-V / VMware)
• Networking experience preferably Cisco encompassing LAN, WAN and Wi-Fi
• Avaya Systems Knowledge
• Excellent telephone and onsite manner.
If you can also offer previous experience from IT Support companies, MCP certification and/or Cisco CCNA, or above, that would be desirable in this Senior Support Engineer role.
Senior Support Engineer Job Reference: OLR12688
To apply for the Senior Support Engineer role, please click on the APPLY button and complete the short application procedure.