Service Centre Advisor

Chelmsford, Essex
£23,086 per annum pro rata
12 Apr 2017
27 Apr 2017
Public Sector
Contract Type
Part Time

Service Centre Advisor

£23,086 per annum pro rata

(£20,778 per annum pro rata during probationary period)

22.5 hours per week

Based in Chelmsford, we are a leading provider of quality and affordable housing across Essex.

You will provide a comprehensive maintenance support and information service for CHP residents and other customers, taking ownership of incoming queries both face-to-face and on the telephone to a satisfactory resolution. In addition, you will schedule responsive repairs to ensure effective use of workforce and actively contribute to developing the service.

You will have worked in a customer-focused organisation and have excellent communication, IT and interpersonal skills. In addition, you will be competent in office procedures and have an understanding of resource/workload planning. Previous use of scripting systems or knowledge of housing maintenance/repairs would be advantageous.

The salary difference during probation will accrue and a backdated payment made on successful completion of the probationary period.

CHP offers excellent terms and conditions and working environment, including defined benefits pension scheme and 25 days’ annual leave pro rata.

For an application pack and to apply online, visit our website by clicking apply.

Closing date: 12 noon, Thursday, 27 April 2017.

Interview date:  Friday, 12 May 2017.

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