Rent Officer (Part-time)
Rent Officer (Part-time)
Post Number HM0010
Location Civic Centre
Grade 11 (Full time equivalent £28,438-£29,771)
Hours 18.75 hours per week; Wednesday pm, Thursday and Friday (banking 15 minutes per week to be used towards the shut down between Christmas and New Year)
Closing Date Monday 24 April 2017
Interview Date To be confirmed
Are you an enthusiastic, dynamic and a motivated experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment?
Harlow Housing Service is moving forward and as a specialist Rent Officer within our new generic team you will be responsible for the delivery of the Rent accounting and Housing debt recovery and tenancy enforcement a ward based patch. You will be directly responsible for service delivery of:
- Rent and Service Charge Recovery
- Former Tenant debts
- Tenancy Enforcement
The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained.
You will possess good communication skills, administration and IT skills demonstrating an ability to work within a busy and demanding environment. You will need to be available to work or attend meetings outside of normal working hours.
Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous.
You will also have a clear understanding of current Housing Legislation, as well as experience of landlord and tenant working with good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery.
A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential.
A driving licence and access to a car or other satisfactory means of transport is required for this post.
Please note: if you are returning your application form via Hotmail please attach the file as a document rather than using SkyDrive.
- Job Description (pdf)
- Employee Profile (pdf)
- Job Application Form (pdf)
- Job Application Form (Word)
- Job Application Guidance Notes (pdf)
- Terms and Conditions of employment in brief (pdf)
Alternatively the above application pack is available for collection from Contact Harlow at the Civic Centre.
Please note: Harlow Council does not accept CVs
- Wayne Mitchell, Assistant Housing Operations Manager, 01279 446340
- Harlow Council HR: 01279 446017